play exchange

play exchange App support

Contact
+91 5583305172

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The play exchange:

Q1: How to log in after installing the play exchange?

To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number to complete the login process. This eliminates the need for a password or email login, making it an easy and convenient way to access the app.

Q2: What should I do if I am not getting OTP?

To begin, check your internet connection for a strong signal. If you don't receive the OTP after clicking send, wait for the allotted time and then seek assistance from the app's support system through live chat.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active phone number. If your phone number has changed, send your updated KYC (Know Your Customer) details to the customer support via email to facilitate the account transfer. This will help complete the account shifting process.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the newly updated app with ease. Once you've installed the latest version, you should be able to access the app without any problems.

Most Asked Questions Related To Withdraw In The play exchange:

Q1: What is the minimum withdrawal amount in the play exchange?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed from earnings earned through gaming, not from bonus amounts. This means you can only withdraw the money you've earned by playing games.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within the app. This includes uploading your Aadhaar card and saving your UPI and bank account information.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services enable the process to be completed within 30 minutes to 3 hours. However, occasional payment delays may cause users to wait up to 24 hours for their transactions to be processed. This extended wait time is a rare exception to the otherwise efficient experience provided by the app.

Q4: Why is the bonus balance not being withdrawn?

The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. It is the money earned from playing games with the bonus amount that can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.

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